You can find answers to our most commonly asked questions below, but if you don’t see what you’re looking for, just give us a call or email us with any questions or concerns. We’re always here for you and more than happy to help!
Yes. Once logged in, click on the Account Icon to view your account. From here, you can access your order history.
Our team is working hard to fulfill all orders as quickly as possible. If you have placed your order by September 15th, your order will arrive by the 1st of October. Please understand that orders may take up to 3 weeks to ship. You will receive an automatic tracking email once your order has shipped. FedEx Ground will take 2-5 days to deliver, and UPS will take 2 days to deliver.
If it is after September 25th, please reach out to The Icebox Customer Service Team at firstname.lastname@example.org with your Order number and we will do our best to get your order shipped right away!
Unfortunately, no. All deliveries will come via FedEx/UPS and must be delivered to a physical address. When shipping to a residential address, we strongly encourage customers to continue checking the tracking number for the order, as we are not liable for lost or stolen packages. Thank you in advance for your understanding!
Authorized returns and exchanges must be postmarked within thirty (30) business days after Customer’s receipt of merchandise. All returns and exchanges will be subject to a 20% restocking fee. Customer will be responsible for all freight and shipping charges on items returned that are not the result of The Icebox's error. All sales are final on discontinued items. Products that have been worn, washed, stained, or damaged in any way will not be accepted. The Icebox will not accept returns on these items under any circumstance.
Please follow the instructions below so we can make sure your return gets processed successfully.
- Contact email@example.com and provide them the following information
- Order number
- Product name/sku and quantities being returned
Once return information has been received by our customer service department, an agent will provide an RMA number and the return shipping address. Any missing information may delay your return.
Customer will receive a credit posted to their account or credit card for any such return once it is received and checked in by The Icebox warehouse. Please allow 5 to 7 business days for credit posting.
Yes, we can! Unfortunately, we cannot guarantee delivery dates for international orders due to Customs. Please monitor your tracking closely and reach out to us if you have any concerns.
Please reach out to The Icebox Customer Service Team firstname.lastname@example.org as soon as possible. A representative will assist you with the next steps. Please note that it may be too late for your order to be updated.
On the login page under the email input click on the text that says forgot password from there you can input your email to change your password
No. The Icebox is a proud partner with Delta, and we provide promotional products and apparel for the Delta SkyBoutique. Your credit card statement will show as "The Icebox – Cool Stuff LLC” and therefore purchases from the Delta SkyBoutique are not considered Delta Air Lines purchases and do not contribute to the Delta Air Lines American Express card benefit. If you need further information on making a Delta purchase, please try reaching out to Delta’s customer support. You may also try calling, 1-800-325-6330.
Unfortunately, no. All orders will be shipped directly to you via FedEx and UPS. If you would like to make an in person purchase, the Delta Museum Store will have a limited amount of Uniforms. You will need to show your Employee Badge for all Uniform purchases. We suggest calling the Delta Museum Store at 404-480-5384 to make sure your size is available.
Yes. Please contact us at email@example.com or by phone at 404-665-2440. Our hours of operations are Monday – Friday, 8:30am – 5:30pm est.